Find Answers to Frequently Asked Questions

What does your health guarantee mean for my puppy?

Our Health Guarantee means that your puppy will come vet checked. You must take your pup to the veterinarian within 72 hours of receiving them for another vet check. If your puppy is diagnosed with a genetic disorder or disease than we will replace the puppy after being notified of the disorder by a licensed veterinarian.

Does every puppy come veterinarian checked?

Yes. We do a very thorough check from their toes to their ears!

What is a health guarantee?

A health guarantee is a document that shows that your puppy was cleared for travel from a licensed veterinarian. This shows you that your puppy was checked for any infectious diseases before heading your way!

Is flying a puppy a safe way to transport them?

Flying a puppy is completely safe. There are some breed restrictions when it comes to flying. These breeds will have to be delivered by ground transport. Examples include:-

Boxer (all breeds), Bulldog (all breeds), Mastiff (all breeds), Pekingese. Contact us to find out about your breed.

How long after paying for my puppy, will I get them?

Based on SACBR guidelines, a puppy can not travel before 8 weeks of age. When it comes to smaller breeds, some of them can’t fly until they are at least 8 weeks or age. At Elretha Dairys Paws, we care about the safety of our puppies and will not let a puppy fly or travel before they meet these requirements to ensure their safe travel to your home.

What other ways can a puppy travel?

Besides flying, we can deliver the puppy to your front door based on location from the head quarters and your distance from us. Flying and ground transportation are the main ways to deliver the puppy to your home. Some breeds can only be delivered via ground transportation because of health restrictions.

* Refer to question #1 for the full list of breed restrictions for flying.

How do I know your breeder will give me a quality puppy?

Our breeders are background checked and may have a SACBR license or state license if required by the state that will help to ensure the quality of your puppy. We only choose from the best breeds we can.

Do you run any background checks for your breeders?

Yes. We make sure every breeder goes through an on-sight inspection by our director of breeder development and staff.

Do any of your puppies come from puppy mills? If not, how do I know this is true?

Our breeders have to pass a code of ethics which includes, providing quality food, water, and care to protect the health and welfare of the puppies. Also, provides proper vet care for disease prevention, must have a clean, well kept facility, must have knowledge working with pets, including proper handling techniques, must have an exercise area, and playground for puppies. Any person who purposely mistreat pets will not be tolerated as a Elretha Dairys Paws breeder.

Do any of your breeders get rejected and if so, why would a breeder get rejected?

A breeder would get rejected if they don’t pass our on-sight inspection. This could mean that they don’t take care of their puppies up to our standard. This could even mean that they don’t have the necessary licenses to be used as a quality breeder for our corporation.

Do puppies come micro-chipped?

We are big believers in micro-chipping and doing anything that keeps a puppy safe and sound. Most of our puppies have micro-chips. We let every new owner know in advance whether their puppy is chipped. And if not, strongly encourage them to do so as soon as possible.

Does Elretha Dairys Paws deliver?

Absolutely. That’s another big reason so many people choose Elretha Dairys Paws. Wherever you live in South Africa, we offer three different options for delivery of your perfect puppy. Each option has varying levels of convenience and cost without compromising a puppy’s health and safety. You can review our delivery options here.

What types of dog breeds do you offer?

We have a variety of dog breeds to suit every family. From active, playful pups to calmer, snuggly ones, there’s a perfect match for everyone. Explore our breeds listing to find your ideal pup.

Can you help me choose the right type of dog for my family?

Of course! Connect with one of our experienced Puppy Pros to discover which dog breed matches your lifestyle. Whether you need a jogging buddy or a couch potato, we’ll help you find the best fit.

What support do you offer after I buy a puppy?

We’re here for you! From training tips to health advice, our team is ready to assist. We are packed full with useful information to help you raise a happy, healthy pup.

Still can't find answers to your question?

24/7 Availability: We are available 24/7 to answer all your questions and provide assistance. Whether you need advice on puppy care or have inquiries about our available puppies, we’re here for you anytime.